Privacy Policy

Kaysho operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). The Services are powered by Shopify, which enables us to deliver them to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or could reasonably be linked to you or another person. It does not include de-identified or anonymized data. Depending on how you interact with the Services and applicable law, we may collect or process:

Contact details: name, billing/shipping address, phone number, email address.
Financial information: payment card details, account numbers, payment confirmations, transaction details.
Account information: username, password, preferences, settings, security questions.
Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
Communications: any information you include when contacting customer support or otherwise communicating with us.
Device information: IP address, browser type, device identifiers, and network details.
Usage information: interactions with the Services, including browsing activity, navigation, and timing.

Sources of Personal Information

We collect personal information from:

Direct interactions: when you create an account, make a purchase, or communicate with us.
Automatic collection: through cookies and similar technologies when you browse or use the Services.
Service providers: third parties engaged to support technology, payments, fulfillment, or analytics.
Partners/third parties: such as marketing partners or affiliates.

How We Use Personal Information

We may use your personal information to:

Provide, tailor, and improve the Services: fulfill orders, process payments, manage your account, handle returns/exchanges, arrange shipping, and customize your shopping experience (e.g., product recommendations).
Marketing and advertising: send promotional emails, texts, or postal mail, and display relevant online advertisements (including retargeting based on your activity).
Security and fraud prevention: authenticate accounts, detect and address fraudulent or malicious activity, and ensure the security of transactions.
Communication: respond to inquiries, provide customer support, and maintain our relationship with you.
Legal compliance: meet obligations under law, respond to lawful requests, and enforce terms or policies.

How We Disclose Personal Information

We may disclose your personal information:

To Shopify (our hosting and e-commerce platform provider).
To vendors and service providers (e.g., payment processors, shipping partners, IT and cloud storage providers).
To business and marketing partners (e.g., for personalized advertising).
When you consent or direct us to do so (e.g., shipping requests, social log-ins).
To affiliates or within our corporate group.
As part of a business transaction (e.g., merger, acquisition, restructuring).
To comply with law or protect our rights, users, or the Services.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information about your use of the Services to provide, maintain, and improve its platform. Shopify may process your personal information globally, including outside your country of residence.

Shopify may also use your data in connection with enhanced features that aggregate interactions across merchants. In such cases, Shopify is responsible for processing and for responding to rights requests.

You can learn more at the Shopify Consumer Privacy Policy or exercise rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may include links to websites or platforms operated by third parties. We are not responsible for the privacy, security, or accuracy of information on these sites. Please review their policies before sharing personal information.

Content you share on social media or public forums may be visible to other users and third parties without restriction.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention

We use commercially reasonable measures to secure your personal information, but no system is completely secure. Please avoid transmitting sensitive data over unsecure channels.

We retain personal information as long as necessary to provide Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

Access/Know: request access to your personal information.
Delete: request deletion of your personal information.
Correct: request corrections to inaccurate information.
Portability: request a copy of your personal information.
Communication preferences: unsubscribe from promotional emails (note: you may still receive transactional emails).

You can exercise rights via the Services or by contacting us (see below). Identity verification may be required.

For information about rights relating to data processed by Shopify, see Shopify Privacy.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please contact us (see below). You may also have the right to escalate to your local data protection authority.

International Transfers

Your personal information may be transferred outside your country of residence. Where required, such transfers rely on lawful mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this website with an updated “Last Updated” date. Notice will be provided where required by law.

Contact Us

For any queries reach out to us at kaysho.official@gmail.com